eVideo Communications Operations Centre provides customers support with current eCare maintenance contracts advanced access to the eVideo Help Desk for diagnosis of operational problems relating to the equipment detailed in the contract. The Help Desk will assist customer with operation and maintenance of the contracted products via telephone, video or e-mail.
The Help Desk will attempt to diagnose the problem over the telephone. If the technician cannot diagnose the problem he will then refer the matter to the manufacturer who will authorise a replacement system if applicable. Once this process has been followed a replacement unit will be shipped direct to the customer.
Hours of operation for Support:
0800 to 1700 Monday to Friday excluding National Public Holidays Australia wide. 24/7 Help desk and onsite support is available at an extra cost with your Maintenance support contract
The telephone contact number is 1800 111 387.
Contract holders should quote their company name and equipment serial number when calling to ensure they receive priority assistance.
