To contact our help desk please call 1800 111 387 and have the serial number of your hardware available.
we offer eCare , eCare+ and eCare VIP packages with 24/7 service and support. Sydney, Brisbane, Gold Coast, Melbourne, Adelaide, Perth and Hobart
As an eVideo eCare customer you can relax with the peace of mind that your video conferencing investment is fully maintained regardless of any issue that may arise. With every eVideo eCare maintenance contract you will have access to a dedicated national technical support line and can rely on our team of industry certified experts to help you troubleshoot and determine any issues with your video conferencing system. We also understand that every customer will have different skill sets and different needs. Next business day onsite support can be bundled into the eCare contract for issues that cannot be resolved remotely.
Unlimited telephone technical support 24/7 *
Provides access to expert technical support engineers who assist in solving issues by phone during normal business hours Monday through Friday excluding public holidays.
Escalation procedures
Access and involvement of high level engineering expertise to resolve complex technical problems
Advanced parts replacement
Provides expedited replacement of all covered, failed hardware parts. If telephone support determines there is a hardware failure a replacement part will be dispatched
Software upgrade programme
eVideo works with customers to recommend and plan deployment of software upgrades as they become available.
Software update notification
Listed support contacts will be emailed with details of software updates as soon as they become available.
Free loan system*
If your system needs to be sent off for repairs we will provide a free loan system to use in the mean time so you’re never without video conferencing or miss any meetings
Hardware management service
eVideo also offers managed services for your videoconferencing network such as network troubleshooting or user training
Click here to find more information about our eCare Maintenance
Talk To An eVideo Expert Today! 24/7* service and support. Sydney, Brisbane, Gold Coast, Melbourne, Adelaide, Perth and Hobart
eVideo Communications Australia’s leaders in Cloud Videoconferencing ,Cloud Telephony, Cloud PBX, Cloud Voice & Video , Huddle room technology, Visual Collaboration, Telepresence solutions, Unified Conferencing, Audio Conferencing, Virtual Meeting, Video Conferencing, Collaboration services and Installation services Australia -Wide.
* subject to availability
